About ME

Production Time

All orders  placed by 2pm (PST) will go into production next business  day.  Allow 1-3 Business Days for production time.  All orders will be  shipped on day production is complete and customers will be notified at  that time. No Production or shipping will take place on weekends, holidays or days where shop provides prior notification.

This shop is ran by a single individual who takes occasional days off and vacation times to spend time with family. 

Shipping to US Destinations

Angie Lucia Designs offers free  standard shipping for all US orders. We ship our products by UPS &  USPS.  Orders will not be shipped or delivered on weekends and  holidays.  Shipper will be determined on size and weight of package or  order. If you require your order to be expedited in a faster shipping  options or would like to add tracking to your order, please message  designer for cost.

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For orders under 1Lb:

USPS First Class: Estimated Delivery 2-7 Business Days - No Tracking Included

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Orders over 1lb:

USPS Priority: Estimated Delivery 2-3 Business Days

UPS Ground: Estimated Delivery 2-5 Business Days

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Shipping to International Destinations

We currently do not offer shipping outside the US at this time for physical products.

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Delivery Disclaimer

Angie Lucia Designs will not be  liable for damages or losses sustained during the delivery of your  order. Angie Lucia will not be responsible for packages not signed as  damaged upon receipt.

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Refused or Undeliverable Packages

Customers will be charged a service fee and freight for:

• Any refused package
   
• Undeliverable packages due to incomplete address, no signature on file, or no recipient at the ship-to address
   
• Re-shipment of packages that are returned to us
   

Due to the nature of my products, returns will only be granted on physical products that are received damaged, defected or missing items.   All custom/digital/personalized items are not eligible for returns.  If you have any issues with any products purchased in my shop, please reach out to me through the website or by email at angieluciadesigns@gmail.com.  We will try and help you with your issues the best we can.  All return requests must be submitted within the time frames below:

Contact me within: 14  days of delivery

Ship items back within: 30 days of delivery

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
   
• Digital downloads
   
• Items on sale
   

Conditions of return

Buyers are responsible for  return shipping costs. If the item is not returned in its original  condition, the buyer is responsible for any loss in value.

 How long do custom orders take?

Time frame for custom requests will solely be dependent on the details  provided by the customer.  All orders will be scheduled to start  production (the design process) the following business day given that  ALL details and images have been provided for the project entailed.  Production will not start if any details are missing from the order.   Once production begins, you will receive a proof for approval within 1-2  additional business days. If Rush Order is requested, the production  rules still apply.  If all the details and images are provided for the  Rush Order, your proof will be provided for you within 1 business day.   Business days are considered to be Monday through Friday between the  hours of 8am to 2pm (PST).  Any revisions requested during the process  will add a business day to the time frame 

Can I change the wording on any of your designs?

Of course!  Anything created can be customized to suit your needs.  On  all invitations and photo card designs, personalization is included in the  cost of the design, given the space permits it.  On all other designs,  there will be an additional cost to personalize the items which will be  indicated in the listing itself.  If there is a product that you would  like personalized that does not indicate a custom fee, please let me  know and I will be happy to provide that for you. 

Can I change the colors of any design?

You bet!! As with the wording, most listings will have an indication of fee if its not included in the cost of the design. Some listings  include a color change of up to 2 colors and some listings include more  than one color option. If you don't see an option for color change,  please don't hesitate to let me know and I will be happy to provide that  for you.

Can I change the layout of any design?

Anything at all can be changed in every single design listed.  However,  any changes made to the main design provided will be considered a custom  request.  Custom Requests start at $15 depending on the scope of  changes and go up in price based on how extensive the new design  entails.  Please email me at angieluciadesigns@gmail.com to discuss the  project you are interested in.

For Photo Cards, can I add or remove photos in collage designs?

Yes!! Any photo card design can be modified accordingly so long as space  permits and does not change the base of the design.  Please note the  more photos added to an already existing design the more other elements  may need to be removed in order for it to work. Custom Designs are  always available for photo card.

How come you don't offer refunds on digital goods?

Unfortunately, due to the nature of digital goods, there is no way to  return those products back to me once they have been delivered/emailed  to you.  All digital products are either instant or require custom  proofing prior to be delivered, therefore, will not be sent to you  unless you have authorized to receive them.  All custom orders are sent  to you for spelling errors and layout approval prior to being released.   Any changes needed after approval and being released will be considered  a new custom order. It is highly recommended to carefully proof your  order as no changes will be allowed once they have been sent to you. 

I didn't realize you misspelled a word until after you released the files, Can I get that fixed?  

Because I provide you with proofing prior to file or print release, I  can not make any other changes to your order once they have been  released.  It is highly recommended to thoroughly look over your proofs  prior to approving to ensure that no further changes will be needed once  you receive the files. 

I didn't realize that the product was a digital good and I was expecting a physical product.  Can I get a refund?

If  you purchased a custom digital product, you have til the end of that  business day to cancel the order. Custom digital products go into  production the following business day (given all details are provided)  so once production begins, your order will no longer be eligible for  cancellation.  Some products are available as physical goods and may be eligible for a physical upgrade.

If you purchased a digital product that's available  for instant download, you will not be able to cancel, as that product  has already been delivered to you upon purchasing.

If you need assistance on how to use your digital  product, I will be more than happy to assist you and provide you with  the resources you will need in order to print and get the use out of  your digital product.

How long will it take for my product to ship?

Production time takes anywhere from 1-3 business days.  Products are shipped at the completion of production and are shipped  either UPS or USPS First Class. Neither option is a guaranteed time frame for shipping. All products will be shipping out of California and ship time will vary based on region order is placed.  USPS First Class is an estimated 2-10 Business Days and UPS Ground is an estimated 2-5 business days. Tracking is only available for orders over a pound.   Please note that due to Covid-19 there have been extreme delays in some  of the shipping options.  I will do my best in getting my orders out in a  timely manner and ensure that I will provide you will updates of  production and ship date. Once orders have been dropped off or picked up  by the shipper, I will no longer have any control over how long the  order will take to get to you. No shipping option at this time is guaranteed.   If you have any issues with your  shipment once its in transit and are not getting any help from the  shippers, please do not hesitate to reach out to me.  I will be happy to  reach out to them for you to find out any information I can in getting  your product to you.

Can you create/design anything?

Yes! Anything can be designed or hand crafted for you, with the  exception of licensed designs or characters.  Unfortunately due to  copyright laws and licensing issues, I am legally not allowed to create  anything unless it's my own design from scratch.  If you have any  questions at all regarding custom designs, please do not hesitate to  email me at angieluciadesigns@gmail.com to see if it is something I can  create for you!